07/24/2016
Over the weekend, a technology update was released to the PennyMac Correspondent Portal. No client facing changes were implemented; however, users may experience issues accessing the Portal if the Portal URL was bookmarked or temporary internet files were saved on their web browser, resulting in a "Webpage cannot be displayed" error message.
If this issue occurs, there are 2 solutions:
- Access the Portal directly - Navigate to gopennymac.com and click on the "Go to Correspondent Portal" button. No change to previous functionality.
- Solution if link saved as Bookmark - User should clear cookies and delete temporary internet files from their web browser. Steps on how to complete are below.
If a bookmark or favorite is used to access the Portal, users must follow one of two options to access.
Option 1:
From INTERNET EXPLORER web browser:
- Go to Tools
- Select "Internet Options"
- Select "Delete"
- Un-check "Preserve Favorites website data (if already selected)
- Click "Delete"
Option 2:
From INTERNET EXPLORER web browser:
- Go to Tools
- Select "Internet Options"
- Select "Settings"
- Select the Radio Dial "Every time I visit the webpage"
- Select "OK"
Please contact your Sales Representative with any questions.